MBH Crisis Handout
Safety Guidelines
Step 1: If you are in a crisis, please contact your clinician (Dr. Jake Austin or Andy Cooper) directly at the number they provided at intake with a call or text.
Step 2: If they do not answer within 15 minutes, please contact our office administrator, Angela Hircock at 608-318-3622 with a call or text.
She is able to reach our clinicians if they are in session with another client or if they are out of office. If your therapist is unreachable, she may connect you to a partner clinician who also works at Madison Behavioral Health.
Step 3: If you are unable to connect with us or are not able to wait, please do one of the following:
Call or text 9-8-8. This is the national crisis helpline and connects you to local mental health resources.
Visit your local emergency room. If you are located in Madison: We recommend the Meriter Emergency Room - 202 S Park St, Madison, WI 53715