FAQs

New Clients

  • We currently offer in-person appointments at our office in Madison, Wisconsin and virtual visits to residents of 44 states (all PsyPact states) including New York, Iowa, Oregon, and New Mexico. To find out if your state participates, check this map of PsyPact states.

  • We treat clients ages 8 and above.

  • We can help with a broad range of issues including anxiety, depression, and PTSD. Dr. Jake Austin specializes in health psychology and older adult issues. Andy Cooper specializes in working with children and adolescents and couples therapy.

  • When we are accepting new clients, you start by filling out out the form on our get started page and joining our waitlist.

    Click here for our Get Started page.

  • We are accepting new clients. You can join our waitlist by visiting our Get Started page and filling out our intake form.

    Click here for our Get Started page.

  • The first step is getting to know you and agreeing upon what your treatment goals are. This is a collaborative process so your desires and goals for treatment will be prioritized. We usually try to come out of the first or second session with a shared understanding of the problem you are facing and steps you might begin taking to solve it.

  • We offer virtual and in-person appointments. You can choose where to have your appointment and it is possible to change from virtual to in-person appointments as needed.

    In-person appointments are limited to specific days for each clinician.

Payment

  • Good question. Your out of pocket cost will depend on whether you are using health insurance to pay for services or if you are paying out of pocket. For patients paying through their health insurance, your cost depends on your cost sharing arrangement with your insurance company. We can help you figure this out or you can contact your insurance company directly.

    Please contact us if you plan to pay out of pocket and we can provide you with our fee schedule.

  • Aetna

    The Alliance/UMR

    Blue Cross Blue Shield

    Dean Health Plan

    Group Health Cooperative of South Central Wisconsin

    Humana

    Medicare & Medicaid

    United Healthcare

    We are not able to accept Quartz insurance.

  • Yes, Under the No Surprises Act you have the right to receive a “Good Faith Estimate” explaining how much your care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to an estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy. You can ask your care clinician, and any other healthcare provider you go to, for a Good Faith Estimate before you schedule a service. The law says that if you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. But you are always welcome to call us if you have questions about your bill or received charges you didn’t expect. Remember to keep a copy of your Good Faith Estimate.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

  • We use Chicagoland Medical Billing Services (CMBS) to process our insurance claims. They answer all of our questions about medical billing and make sure we get paid. They also contact our clients on our behalf to answer any questions you might have and ensure you know what your cost for care will be after your insurance has paid their part.

  • Yes. You can use money from both types of health spending accounts – health savings accounts (HSAs) and flexible spending accounts (FSAs) – to pay for sessions. Oftentimes, such health spending accounts have debit cards that can be used to pay for service. You can also pay with cash or your personal credit/debit card and have your health spending account reimburse you.

  • Yes, we can provide digital invoices upon request.

Current Clients

  • You will receive an email 24-48 hours before your session.  That email will come from Simple Practice, our client portal.  When it is time for your appointment, simply click on the link in the email.

  • Our offices are at 1920 Monroe Street in Madison, WI. There is a seating area right inside the front door. You can wait there and your clinician will come out to greet you.

  • Yes, there are two reserved parking spots for MBH at 1920 Monroe St. You can park in stall #3 or #5.

    If those two spots are full, please do not park in other stalls. There is usually street parking available.

  • Yes, there is a parking stall reserved for those who need accessibility parking towards the back of the building.

    The accessible entrance is just ahead of that parking spot at the back of the building.

    If you have any trouble with accessibility or have a unique mobility needs, please let us know.

  • All appointments must be canceled at least 24 hours in advance or the fee of $65 will be charged. You can reschedule or cancel your appointment by communicating directly with your therapist. You can also cancel your appointment through the client portal or by emailing the office at office@madisonbh.com.

  • You can schedule your next appointment in our client portal: Simple Practice or by contacting our office by email (office@madisonbh.com) or phone (608) 301-5335.